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NEWS Last modified on March 16, 2018

Robotic check-in kiosk trialled at Kansai International Airport

KATE, an intelligent, robotic check-in kiosk that SITA believes will help reduce queues at airports, enjoyed a month-long trial at Japan’s Kansai International Airport (KIX) in February.

Developed by SITA Lab, with the help of artificial intelligence and geo-navigation, the unique check-in kiosks autonomously moved to congested areas in the airport in a bid to make check-in queues a thing of the past.

KATE’s collision avoidance technology, combined with various data sources, decides where it should be – whether at a busy area to ease congestion or to a docking station to recharge when power source runs low.

The trial, conducted in collaboration with Kansai Airports, were held in Terminal 1 which is served by airlines such as Air France, Air China, Cathay Pacific Airways, Japan Airlines, Korean Air, KLM, All Nippon Airways, Asiana Airlines and United Airlines.
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Sumesh Patel, SITA’s president for Asia-Pacific, says: “Japan has always been a forerunner in robotic innovations and intelligent technology and therefore it is no surprise that Kansai Airports led the industry with the trial of SITA’s intelligent check-in kiosk.

“SITA has been the technology partner of Kansai Airports for the past three years, and we are thrilled to be partnering with the airport to introduce intelligent machines to improve the passenger experience.

“We will work with Kansai Airport to evaluate how this new technology is able to provide an even better traveller experience at the airport.”

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