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NEWS Last modified on July 18, 2018

Gatwick doubles the size of special assistance area in North Terminal

London Gatwick has opened one of the largest 'special assistance' areas in Europe for passengers in need of a little extra help.

The £2 million area in the North Terminal has been designed with a premium lounge feel, providing bespoke chairs and soft furnishings to provide a quiet, calm environment for passengers to relax in before their flight.

Situated next to the North Terminal’s Departure Lounge, the new area is easy to access, once passengers has passed through the special assistance security lanes, and has capacity to seat up to 90 people – more than double the existing area size.
The 56 square metre site also has a dedicated reception area with hearing induction loops, water fountain and toilet facilities, as well as a number of charging points for passenger transport vehicles and personal electronic devices.

The LED energy efficient lighting can also be remotely controlled to operate at different levels of brightness across the area, dependent on the preference or needs of the passengers. 

Currently around 19% of the UK population have a disability and 11% a hidden disability.

And, according to research, as much as 7% of the UK population is thought to avoid air travel because of a disability.

Gatwick is currently engaging with a broad range of disability groups to help ensure that the airport makes its services accessible for everyone and continues on its journey to becoming the most accessible airport in the UK.
Gatwick Airport’s head of terminal operations, Andy Pule, said: “We are delighted to open this new area for passengers who require special assistance and have taken great care to ensure the facility offers a premium style feel while also meeting the needs of our passengers.

“Gatwick is committed to providing passengers who have a disability or reduced mobility of any kind with the support and services required to ensure their time at the airport is as comfortable as possibleand this remains a key area of focus for the airport.”

While Mark Hicks, director of airport operations for Wilson James Ltd, which provides passenger services at Gatwick, noted: “The new special assistance area in the North Terminal is a demonstration of the commitment across the Gatwick community to providing a positive service experience for passengers requiring assistance while traveling.

“The newly opened space will provide passengers with a calmer, comfortable seating environment whilst in our care during their journey through Gatwick.”  


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