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NEWS Last modified on October 15, 2018

Enhancing the passenger experience at New York-JFK's Terminal 4

JFKIAT, operator of Terminal 4 at New York's John F Kennedy International Airport, today announced a partnership with CrowdVision to optimise operations, layouts, and processes throughout the terminal.

According to JFKIAT, the introduction of a new passenger flow management system by the end of 2018 will "continue to improve the passenger experience" for the more than 21 million passengers who pass through Terminal 4 each year.

It will be installed at three different locations throughout Terminal 4: kerbside, so that action can be taken to manage passenger and vehicles arrival congestion; in the Departures Area, to ensure the check-in desks of airlines and other partners are staffed to provide service to passengers; and at security checkpoints, to measure and expedite wait times in the general and TSA Pre-check lines and during the ticket checking and security screening processes.

The technology is a combination of the CrowdVision measurement solution and Copenhagen Optimization’s Better Airport modelling product, which work in tandem to provide live data, operational insights and forecasting, and planning tools which allow decision-makers to optimise, analyse, and improve operations for superior passenger management.
Using artificial intelligence-enabled computer vision technology to measure real-time passenger activity, CrowdVision collects and provides data to Better Airport, which is then used to produce the most accurate forecasts and plans for allocating resources and optimising operations.

Once Better Airport’s insights are implemented by Terminal 4’s staff, retail partners and security personnel, CrowdVision is essential in evaluating the software’s modelling performance.

CrowdVision measures whether the forecasts are reflected in passenger activity, if resource planning has been properly executed, and what factors contribute to potential discrepancies between predicted and actual passenger activity and operational needs.

“We are proud to partner with CrowdVision to enhance the passenger experience and remain at the forefront of the industry by employing the latest technology and innovation,” said Roel Huinink, JFKIAT's president and CEO.

“With passenger counts continuing to soar, the capabilities provided by the CrowdVision solution will allow us to accommodate the rising volume in the most efficient and proactive way possible.”


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