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Airport and airline general news - Airport World Magazine

Striving for excellence

Dimitri Coll, head of Airport Service Quality (ASQ), tells us more about the growth and development of ACI’s customer satisfaction benchmarking programme.

IT Thursday, 22 September 2016 |

Talking technology

Antoine Rostworowski, ACI World’s director of airport customer experience and technology discusses the facilitation-enhancing impact of IT.

Global influence

ACI World’s deputy director general, Michael Rossell, reflects on the organisation’s close working relationship with ICAO and the importance of representing the interests of airports on the world stage.

Step back in time

Joe Bates remembers some of the milestone events, people and notable achievements that have helped shape ACI World in its first quarter of a century.

NEWS Monday, 01 August 2016 |

ADM's president and CEO, James Cherry, to retire at end of year

Aéroports de Montréal (ADM) president and CEO, James Cherry, has announced that he is to retire at the end of the year.

View from the top

Director general, Angela Gittens, reflects on the fact that airports are capital intensive assets and the challenges they face in finding the funds to develop their key infrastructure.

View from the top

ACI World director general, Angela Gittens, reflects on the growth, development and enhancement of the Airport Service Quality (ASQ) customer satisfaction programme.

NEWS Monday, 25 April 2016 |

Airports prioritising customer service benefit financially – new report

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

View from the top

ACI World’s director general, Angela Gittens, reflects on the airport charges debate and welcomes a new colleague.

ECONOMICS Sunday, 20 March 2016 |

Rhetoric, reality and reform

Stephen Van Beek, ACI World’s interim head of economics, discusses new aviation legislation on both sides of the Atlantic and the thorny issue of airport charges.

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