ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations.
ACI World director general, Angela Gittens, reflects on some pioneering security initiatives, industry challenges and the need for a more collaborative approach to airport security.
ACI World’s head of security, Nina Brooks, discusses some innovative new approaches to landside security in the wake of this year’s terror attacks on Brussels and Istanbul Atatürk airports.
Over 2,200 delegates and 263 exhibitors from 63 nations at the joint ACI-NA Annual Conference/ACI World Assembly, Conference and Exhibition ensured that Civil Aviation Week got off to a great start in Montréal today.
David Gamper, ACI World’s director of safety, technical and legal affairs looks at the next aerodrome safety and design issues.
Developing people and airports is in ACI’s DNA, explains Kevin Caron, head of Global Training & Developing Nations Airport Assistance Programme.
Danny Boutin, ACI World’s senior manager, APEX programmes, discusses airport excellence in safety.
Juliana Scavuzzi, ACI World’s aviation environment specialist, considers the importance of sustainable development.
In a highly sophisticated and competitive market such as the airport sector, data matters, writes ACI World’s director of economics and programme development, Stefano Baronci.
Dimitri Coll, head of Airport Service Quality (ASQ), tells us more about the growth and development of ACI’s customer satisfaction benchmarking programme.
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