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Airport and airline general news - Airport World Magazine

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ACI World director general, Angela Gittens, reflects on the growth, development and enhancement of the Airport Service Quality (ASQ) customer satisfaction programme.

NEWS Monday, 25 April 2016 |

Airports prioritising customer service benefit financially – new report

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

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ACI World’s director general, Angela Gittens, reflects on the airport charges debate and welcomes a new colleague.

ECONOMICS Sunday, 20 March 2016 |

Rhetoric, reality and reform

Stephen Van Beek, ACI World’s interim head of economics, discusses new aviation legislation on both sides of the Atlantic and the thorny issue of airport charges.

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ACI World director general, Angela Gittens, discusses building capacity and ensuring that airports continue to function as engines of local and regional economies.

NEWS Thursday, 01 October 2015 |

governments urged to support aviation's environmental efforts

ACI World director general, Angela Gittens, has repeated the call for the world's governments to support aviation's efforts to reduce CO2 emissions.

EVENTS NEWS Monday, 07 September 2015 |

Review of ACI Latin America-Caribbean & World Assembly in Panama

The election of a new chair and vice chair, the passing of key resolutions and three days of passionate debate about the challenges and opportunities facing the airport industry ensured that last week’s ACI Latin America-Caribbean/World Annual General Assembly (WAGA), Conference & Exhibition in Panama was a lively affair.

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ACI World director general, Angela Gittens, reflects on the impact of liberalisation, the implication for airports and the need for a supportive regulatory environment.

View from the top - AW3 2015

ACI World director general, Angela Gittens, discusses the economic contributions of airports and the challenges of planning for future increases in demand.

Angela Gittens, View from the top, Issue 1, 2015

ACI World’s director general, Angela Gittens, discusses the trend toward public-private partnerships and the resultant need for key performance indicators and benchmarks.

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