Copenhagen Airport came close to breaking its monthy record for July when 3.1 million passengers passed through the Danish gateway.
ACI World has announced that China's Changchun Longjia and Hohhot Baita airports are the latest gateways to be inducted into the Director General’s Roll of Excellence for the consistent delivery of exceptional customer service.
Delhi-Indira Gandhi, Indianapolis, Moscow Sheremetyevo, Mumbai-Chhatrapati Shivaji, Singapore Changi and Seoul–Gimpo were today named as some of the best airports in the world in ACI's annual Airport Service Quality (ASQ) customer experience awards.
Passenger satisfaction levels at the world's airports increased in the third quarter of 2018, according to the latest analysis from Airports Council International (ACI).
A host of first time winners and new names taking the honours in the coveted categories for passengers handling over 40 million passengers per annum arguably make the 2017 results of ACI’s Airport Service Quality (ASQ) customer satisfaction survey the most exciting and unpredictable in years.
Halifax Stanfield International Airport is to host ACI World's inaugural Airport Service Quality (ASQ) Forum and Customer Excellence Global Summit in September 2018.
The world's most customer friendly airports, as decided by passengers in ACI's Airports Service Quality (ASQ) customer satisfaction survey, have begun to give their reaction to the awards.
There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.
London Heathrow has revealed that its customer satisfaction levels hit an all-time high in the last quarter of 2016, whether that will be enough for it to win an award in ACI's annual Airport Service Quality (ASQ) passenger satisfaction awards will be revealed shortly.
ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.