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Airport and airline general news - Airport World Magazine

NEWS Monday, 12 August 2019 |

Satisfaction levels rise at Copenhagen as traffic growth continues

Copenhagen Airport came close to breaking its monthy record for July when 3.1 million passengers passed through the Danish gateway.

NEWS Wednesday, 12 June 2019 |

customer service excellence recognition for Changchun and Hohhot airports

ACI World has announced that China's Changchun Longjia and Hohhot Baita airports are the latest gateways to be inducted into the Director General’s Roll of Excellence for the consistent delivery of exceptional customer service.

NEWS Wednesday, 06 March 2019 |

ACI reveals the world's best airports for customer experience

Delhi-Indira Gandhi, Indianapolis, Moscow Sheremetyevo, Mumbai-Chhatrapati Shivaji, Singapore Changi and Seoul–Gimpo were today named as some of the best airports in the world in ACI's annual Airport Service Quality (ASQ) customer experience awards.

NEWS Monday, 29 October 2018 |

Customer satisfaction levels rise at the world's airports

Passenger satisfaction levels at the world's airports increased in the third quarter of 2018, according to the latest analysis from Airports Council International (ACI).

NEWS Wednesday, 07 March 2018 |

ACI reveals the world's most customer friendly airports

A host of first time winners and new names taking the honours in the coveted categories for passengers handling over 40 million passengers per annum arguably make the 2017 results of ACI’s Airport Service Quality (ASQ) customer satisfaction survey the most exciting and unpredictable in years.

NEWS Thursday, 26 October 2017 |

Halifax Stanfield to host inaugural ASQ Forum and Customer Excellence Global Summit

Halifax Stanfield International Airport is to host ACI World's inaugural Airport Service Quality (ASQ) Forum and Customer Excellence Global Summit in September 2018.

NEWS Tuesday, 07 March 2017 |

World's most customer friendly airports – industry reaction

The world's most customer friendly airports, as decided by passengers in ACI's Airports Service Quality (ASQ) customer satisfaction survey, have begun to give their reaction to the awards.

NEWS Monday, 06 March 2017 |

ACI reveals the world's most customer friendly airports

There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.

NEWS Wednesday, 25 January 2017 |

Satisfaction levels soar at London's Heathrow Airport

London Heathrow has revealed that its customer satisfaction levels hit an all-time high in the last quarter of 2016, whether that will be enough for it to win an award in ACI's annual Airport Service Quality (ASQ) passenger satisfaction awards will be revealed shortly.

NEWS Monday, 25 April 2016 |

Airports prioritising customer service benefit financially – new report

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

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