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Airport and airline general news - Airport World Magazine

NEWS Monday, 29 October 2018 |

Customer satisfaction levels rise at the world's airports

Passenger satisfaction levels at the world's airports increased in the third quarter of 2018, according to the latest analysis from Airports Council International (ACI).

PASSENGER SERVICES Thursday, 28 June 2018 |

We are the champions

Airport World salutes the 2017 Airport Service Quality (ASQ) customer satisfaction award winners and talks to some of the CEOs of the successful gateways.

NEWS Wednesday, 07 March 2018 |

ACI reveals the world's most customer friendly airports

A host of first time winners and new names taking the honours in the coveted categories for passengers handling over 40 million passengers per annum arguably make the 2017 results of ACI’s Airport Service Quality (ASQ) customer satisfaction survey the most exciting and unpredictable in years.

NEWS Thursday, 26 October 2017 |

Halifax Stanfield to host inaugural ASQ Forum and Customer Excellence Global Summit

Halifax Stanfield International Airport is to host ACI World's inaugural Airport Service Quality (ASQ) Forum and Customer Excellence Global Summit in September 2018.

PASSENGER SERVICES Tuesday, 11 April 2017 |

Time to shine

Asia-Pacific gateways once again lead the way in ACI’s Airport Service Quality (ASQ) customer satisfaction awards, winning all the global best airport by size categories.

NEWS Tuesday, 07 March 2017 |

World's most customer friendly airports – industry reaction

The world's most customer friendly airports, as decided by passengers in ACI's Airports Service Quality (ASQ) customer satisfaction survey, have begun to give their reaction to the awards.

NEWS Monday, 06 March 2017 |

ACI reveals the world's most customer friendly airports

There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.

NEWS Wednesday, 25 January 2017 |

Satisfaction levels soar at London's Heathrow Airport

London Heathrow has revealed that its customer satisfaction levels hit an all-time high in the last quarter of 2016, whether that will be enough for it to win an award in ACI's annual Airport Service Quality (ASQ) passenger satisfaction awards will be revealed shortly.

World in motion

ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, considers how to maximise the impact of the ASQ programme at your airport.

PASSENGER SERVICES Tuesday, 22 November 2016 |

Everybody counts

ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations.

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