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Airport and airline general news - Airport World Magazine

World in motion

ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, considers how to maximise the impact of the ASQ programme at your airport.

PASSENGER SERVICES Tuesday, 22 November 2016 |

Everybody counts

ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations.

Striving for excellence

Dimitri Coll, head of Airport Service Quality (ASQ), tells us more about the growth and development of ACI’s customer satisfaction benchmarking programme.

MAGAZINE Friday, 16 September 2016 |

AIRPORT WORLD 2016, ISSUE 04

VIEW THE ISSUE HERE

 

In the spotlight: ACI’s 25th Anniversary

Airport profile: Montréal-Trudeau

Special Report: New York JFK’s T4

Plus: Master planning, retail & building loyalty

PASSENGER SERVICES Thursday, 26 May 2016 |

Winners all!

Australia’s spectacular Gold Coast was the venue for this year’s Airport Service Quality (ASQ) awards ceremony for the world’s most customer friendly airports.

MAGAZINE Friday, 13 May 2016 |

AIRPORT WORLD 2016, ISSUE 02

Theme: Customer service

Airport report: Pittsburgh

Special report: Regional airports

Plus: Retail, Remote ATC towers & baggage handling

NEWS Monday, 25 April 2016 |

Airports prioritising customer service benefit financially – new report

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

NEWS Monday, 29 February 2016 |

Revealed – the world's best airports for customer service in 2015

The introduction of new categories and the results in others being too tight to call means that a record breaking 62 airports have won awards in ACI’s Airport Service Quality (ASQ) customer satisfaction survey for 2015.

ACI NEWS Thursday, 17 September 2015 |

Passenger focused, research driven

ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

PASSENGER SERVICES Thursday, 17 September 2015 |

Passenger focused, research driven

ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

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