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Airport and airline general news - Airport World Magazine

MAGAZINE Friday, 13 May 2016 |

AIRPORT WORLD 2016, ISSUE 02

Theme: Customer service

Airport report: Pittsburgh

Special report: Regional airports

Plus: Retail, Remote ATC towers & baggage handling

NEWS Monday, 25 April 2016 |

Airports prioritising customer service benefit financially – new report

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

NEWS Monday, 29 February 2016 |

Revealed – the world's best airports for customer service in 2015

The introduction of new categories and the results in others being too tight to call means that a record breaking 62 airports have won awards in ACI’s Airport Service Quality (ASQ) customer satisfaction survey for 2015.

ACI NEWS Thursday, 17 September 2015 |

Passenger focused, research driven

ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

PASSENGER SERVICES Thursday, 17 September 2015 |

Passenger focused, research driven

ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

You've been framed

Airport World provides a picture round up of this year’s Airport Service Quality (ASQ) Awards Ceremony, which took place at ACI Asia-Pacific’s Regional Assembly, Conference & Exhibition in Jordan.

NEWS Friday, 20 February 2015 |

Keflavik's customer service success down to change in business strategy

Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.

NEWS Tuesday, 17 February 2015 |

Incheon boss praises staff for airport's customer service success

Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.

NEWS Monday, 16 February 2015 |

ACI reveals the world's most customer friendly airports

Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.

NEWS Monday, 12 May 2014 |

Traffic rise of 6.7% in April at London Heathrow

More than 6.2 million passengers passed through London Heathrow Airport in April, up 6.7% on the same month in 2013.

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