Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.
Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.
Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.
ACI has announced this year’s inductees into the prestigious Director General’s Roll of Excellence.
Asia-Pacific gateways have once again shone in ACI’s annual Airport Service Quality (ASQ) customer satisfaction survey, occupying the top spots in all the global by size categories.
Glasgow Airport has become the first airport in the UK to receive a certificate from the Airports Council International (ACI) for service and quality.