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ACI NEWS Thursday, 17 September 2015 |

Passenger focused, research driven

ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

PASSENGER SERVICES Thursday, 17 September 2015 |

Passenger focused, research driven

ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

You've been framed

Airport World provides a picture round up of this year’s Airport Service Quality (ASQ) Awards Ceremony, which took place at ACI Asia-Pacific’s Regional Assembly, Conference & Exhibition in Jordan.

NEWS Friday, 20 February 2015 |

Keflavik's customer service success down to change in business strategy

Keflavík International Airport, voted Europe's best gateway in ACI's Airport Service Quality (ASQ) customer satisfaction survey, attributes its success to a decision to adopt a more passenger focused business strategy a few years ago.

NEWS Tuesday, 17 February 2015 |

Incheon boss praises staff for airport's customer service success

Incheon's president and CEO, Park Wan-su, has heaped praise on the airport's staff following the announcement that his gateway was named best airport in Asia-Pacific for the tenth successive year in ACI's annual customer satisfaction survey.

NEWS Monday, 16 February 2015 |

ACI reveals the world's most customer friendly airports

Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.

NEWS Monday, 12 May 2014 |

Traffic rise of 6.7% in April at London Heathrow

More than 6.2 million passengers passed through London Heathrow Airport in April, up 6.7% on the same month in 2013.

NEWS Monday, 24 March 2014 |

Six airports inducted into the ACI Roll of Excellence

ACI has announced this year’s inductees into the prestigious Director General’s Roll of Excellence.

MAGAZINE Friday, 10 January 2014 |

AIRPORT WORLD 2014, ISSUE 01

In the spotlight: Branding

Airports: Moscow Vnukovo 

Special report: Security screening 

Plus: Airport design, people & UK capacity crunch

NEWS Wednesday, 19 February 2014 |

It's official – world's best airports include Incheon, Singapore Changi and Indianapolis

Asia-Pacific gateways have once again shone in ACI’s annual Airport Service Quality (ASQ) customer satisfaction survey, occupying the top spots in all the global by size categories.

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