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Airport and airline general news - Airport World Magazine

NEWS Monday, 17 February 2014 |

Glasgow Airport first UK airport to receive ACI's ASQ certificate

Glasgow Airport has become the first airport in the UK to receive a certificate from the Airports Council International (ACI) for service and quality.

NEWS Wednesday, 12 June 2013 |

ACI honours its ASQ winners in Istanbul

ACI has honoured recipients of its annual 2012 Airport Service Quality (ASQ) Awards at the ACI Europe and World Annual Congress and Exhibition in Istanbul.

PASSENGER SERVICES Tuesday, 30 April 2013 |

Top of the class

Asia-Pacific airports win the top five global awards in ACI’s annual customer satisfaction survey, writes Joe Bates.

NEWS Tuesday, 12 March 2013 |

ACI's Airport Service Quality Awards: The full results

ACI has announced the winners of the ASQ awards for 2012.

NEWS Friday, 08 March 2013 |

Helsinki Airport reports improved ASQ scores

Helsinki Airport has reported improved results in the latest Airport Service Quality survey, which measures passenger satisfaction.

EVENTS NEWS Monday, 23 July 2012 |

Winning ways

Airport World provides a picture review of the 2012 Airport Service Quality (ASQ) awards ceremony at Universal Studios in Singapore.

MAGAZINE Monday, 23 April 2012 |

AIRPORT WORLD 2012, ISSUE 03

In the spotlight: Safety & security

Airports: Hong Kong & Lambert-St Loius

Awards: ASQ and Peggy G Hereford winners

Plus: Leadership, cloud computing & customer service 

Back to basics

DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.

RETAIL/F&B Friday, 02 March 2012 |

Tools for success

James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.

PRODUCT NEWS Tuesday, 14 February 2012 |

Seventh heaven

There is simply no stopping Incheon, which has been voted the world’s best airport in ACI’s Airport Service Quality (ASQ) survey for the seventh year running.

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