Asia-Pacific airports win the top five global awards in ACI’s annual customer satisfaction survey, writes Joe Bates.
ACI has announced the winners of the ASQ awards for 2012.
Helsinki Airport has reported improved results in the latest Airport Service Quality survey, which measures passenger satisfaction.
Airport World provides a picture review of the 2012 Airport Service Quality (ASQ) awards ceremony at Universal Studios in Singapore.
In the spotlight: Safety & security
Airports: Hong Kong & Lambert-St Loius
Awards: ASQ and Peggy G Hereford winners
Plus: Leadership, cloud computing & customer service
DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.
James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.
ACI World has launched its Airport Service Quality (ASQ) Retail programme to encourage airport bosses to improve the performance of the retail operations at their gateways.
Oliver Clark discovers more about the daily events, concerts and numerous art and cultural attractions that help make Incheon Airport one of the most passenger friendly gateways on the planet.
8483 peoples are following airportworldmag