Glasgow Airport has become the first airport in the UK to receive a certificate from the Airports Council International (ACI) for service and quality.
ACI has honoured recipients of its annual 2012 Airport Service Quality (ASQ) Awards at the ACI Europe and World Annual Congress and Exhibition in Istanbul.
Asia-Pacific airports win the top five global awards in ACI’s annual customer satisfaction survey, writes Joe Bates.
ACI has announced the winners of the ASQ awards for 2012.
Helsinki Airport has reported improved results in the latest Airport Service Quality survey, which measures passenger satisfaction.
Airport World provides a picture review of the 2012 Airport Service Quality (ASQ) awards ceremony at Universal Studios in Singapore.
In the spotlight: Safety & security
Airports: Hong Kong & Lambert-St Loius
Awards: ASQ and Peggy G Hereford winners
Plus: Leadership, cloud computing & customer service
DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.
James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.
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