DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.
James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.
ACI World has launched its Airport Service Quality (ASQ) Retail programme to encourage airport bosses to improve the performance of the retail operations at their gateways.
Oliver Clark discovers more about the daily events, concerts and numerous art and cultural attractions that help make Incheon Airport one of the most passenger friendly gateways on the planet.
In the spotlight: Customer Service
Airports: Budapest & Madrid
Special report: Cargo security
Plus: Airport design & movie matters
Incheon Airport CEO, CW Lee, could not hide his delight when he picked up the Best Airport Worldwide prize at the Airport Service Quality (ASQ) Awards Ceremony in Delhi.
In the spotlight: Land development
Airports: Incheon, Dublin and Bangkok
Special report: ASQ winners
Plus: Airport design, leadership & charities
It appears that there is no end to Incheon’s Airport Service Quality (ASQ) success, South Korea’s customer service king being named best airport on the planet in 2010 for the sixth successive year.
Halifax Stanfield International Airport in Canada has signed a 'sister agreement' with South Korea’s Incheon International Airport, which it hopes will lead to benefits and increased traffic for both gateways...
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