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Airport and airline general news - Airport World Magazine

Back to basics

DKMA’s James Ingram reflects on the importance of good customer service and getting the basics right.

RETAIL/F&B Friday, 02 March 2012 |

Tools for success

James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.

PRODUCT NEWS Tuesday, 14 February 2012 |

Seventh heaven

There is simply no stopping Incheon, which has been voted the world’s best airport in ACI’s Airport Service Quality (ASQ) survey for the seventh year running.
NEWS Wednesday, 25 January 2012 |

ACI unveils service quality programme for retail

ACI World has launched its Airport Service Quality (ASQ) Retail programme to encourage airport bosses to improve the performance of the retail operations at their gateways. 

Cultureport



Oliver Clark discovers more about the daily events, concerts and numerous art and cultural attractions that help make Incheon Airport one of the most passenger friendly gateways on the planet.

MAGAZINE Thursday, 21 October 2010 |

AIRPORT WORLD 2011, ISSUE 02

In the spotlight: Customer Service

Airports: Budapest & Madrid

Special report: Cargo security

Plus: Airport design & movie matters

 

NEWS Thursday, 21 April 2011 |

ASQ award winners take a bow!



Incheon Airport CEO, CW Lee, could not hide his delight when he picked up the Best Airport Worldwide prize at the Airport Service Quality (ASQ) Awards Ceremony in Delhi.

MAGAZINE Tuesday, 21 September 2010 |

AIRPORT WORLD 2011, ISSUE 01

In the spotlight: Land development

Airports: Incheon, Dublin and Bangkok

Special report: ASQ  winners

Plus: Airport design, leadership & charities

NEWS Tuesday, 15 February 2011 |

Incheon named world's best airport for sixth successive year

It appears that there is no end to Incheon’s Airport Service Quality (ASQ) success, South Korea’s customer service king being named best airport on the planet in 2010 for the sixth successive year.

NEWS Monday, 18 October 2010 |

Halifax signs Incheon co-operation agreement

Halifax Stanfield International Airport in Canada has signed a 'sister agreement' with South Korea’s Incheon International Airport, which it hopes will lead to benefits and increased traffic for both gateways...

 

 

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