ACI World director general, Angela Gittens, reflects on the importance of catering to customer needs in today’s ‘phygital’ world.
ACI World has announced that China's Changchun Longjia and Hohhot Baita airports are the latest gateways to be inducted into the Director General’s Roll of Excellence for the consistent delivery of exceptional customer service.
ACI World, IATA and the Worldwide Airport Coordinators Group (WWACG) today announced the agreement of a new governance structure for the Worldwide Slot Guidelines (WSG).
ACI World director general, Angela Gittens, reflects on the topics of training and recruitment.
ACI World today emphasised that limiting or reducing the nuisance of significant aircraft noise remains a key priority for airports and aviation stakeholders.
ACI World today published its ACI Airport Economics Report for the calendar year 2017, which reveals a strong industry performance underpinned by continued growth in global trade and air service demand.
As the increase in traffic calls for greater airfield efficiency and capacity, ACI World today emphasised the importance of implementing the new ICAO Global Reporting Format (GRF), a new methodology for assessing and reporting runway surface conditions.
ACI World director general, Angela Gittens, sets the scene for the upcoming Airport Economics & Finance Conference in London, where the theme of the event is ‘Paradigm shifts in airport business’.
ACI World today emphasised the importance of investing in new and improved airport infrastructure to accommodate growth in traffic demand and maintain high levels of service expected by passengers.
ACI World today praised India's decision to seek a new wave of private investment to further develop the country's airport system.
