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ACI NEWS Thursday, 06 October 2016 |

ACI signs MoU with ICAO to enhance co-operation on the environment

ACI World and the International Civil Aviation Organization (ICAO) have signed a Memorandum of Understand (MOU) providing a framework for enhanced co-operation regarding environmental related initiatives.

Step back in time

Joe Bates remembers some of the milestone events, people and notable achievements that have helped shape ACI World in its first quarter of a century.

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ACI World director general, Angela Gittens, looks ahead to the next quarter of a century as the organisation celebrates its 25th Anniversary.

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Director general, Angela Gittens, reflects on the fact that airports are capital intensive assets and the challenges they face in finding the funds to develop their key infrastructure.

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ACI World director general, Angela Gittens, reflects on the growth, development and enhancement of the Airport Service Quality (ASQ) customer satisfaction programme.

MAGAZINE Friday, 13 May 2016 |

AIRPORT WORLD 2016, ISSUE 02

Theme: Customer service

Airport report: Pittsburgh

Special report: Regional airports

Plus: Retail, Remote ATC towers & baggage handling

NEWS Monday, 25 April 2016 |

Airports prioritising customer service benefit financially – new report

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation at the world’s airports.

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ACI World’s director general, Angela Gittens, reflects on the airport charges debate and welcomes a new colleague.

MAGAZINE Thursday, 10 March 2016 |

AIRPORT WORLD 2016, ISSUE 01

Theme: Economics & Finance

In the spotlight: London Gatwick

Airport design: Catering for the elderly

Plus: Intelligent airports & Retail innovation

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ACI World’s director general, Angela Gittens, looks ahead to 2016 when the organisation will celebrate 25 years of being ‘the voice of the world’s airports’.

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