Airlines are ramping up spending on finding out more about their passengers, according to an annual survey by air transport communications and IT specialist SITA.
Changi Airport Group (CAG) is to partner with SITA to introduce the latest passenger self-service technology.
Airline baggage handling improved last year with the rate of mishandled bags dropping 1.78%, according to the ninth annual SITA Baggage Report.
By 2015, the way we travel will change significantly fuelled by innovation in IT – used by airlines, airports and passengers.
SITA and NEC Europe have joined forces to create a face and fingerprint recognition system for self-service border control gates.