Oslo Airport boasts some of the shortest security wait times in Europe with passengers on average taking just two minites to complete the screening process.
Sir Seewoosagur Ramgoolam International Airport in Mauritius (Best Airport in Africa), Iceland’s Keflavik International Airport (Best in Europe) and Queen Alia International Airport in Jordan (Best in Middle East) are a few of the new gateways to be honoured in ACI’s 2014 Airport Service Quality (ASQ) customer satisfaction survey.
The US government has listened to Miami International Airport and agreed to allocate it extra Customs and Border Protection (CBP) officers.
ACI-NA and the Canadian Airports Council (CAC) have welcomed the joint commitment of the United States, Canada and Mexico to develop a North America-wide trusted traveller programme.
Cork Airport claims that the driving force behind its recently completed €3 million redevelopment programme was the desire to improve “the passenger experience” at the airport.
Frankfurt Airport has been awarded a gold ranking in a survey for the standard of customer satisfaction it provides its passengers.
Virtual assistants are becoming increasingly common at airports as they look for new ways to raise customer satisfaction levels, writes Steven Thompson.