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Airport and airline general news - Airport World Magazine

Restroom revolution

Customer satisfaction surveys show that clean, user-friendly toilets are important to passengers and send out a positive message about an airport, writes Carrie Bly.

NEWS Thursday, 28 June 2012 |

Istanbul–Atatürk traffic boosted by TAV's close relationship with Turkish Airlines

A new, improved relationship with airport operator TAV has helped Turkish Airlines more than double traffic at Istanbul’s Atatürk Interntional Airport since 2007.
RETAIL/F&B Monday, 28 May 2012 |

Recipe for success

Humanising the F&B experience at airports can boost customer satisfaction levels and profits, writes Mark Kassapian.

NEWS Monday, 12 March 2012 |

Heathrow Pods earn UK gateway top car parking awards

Heathrow’s revolutionary pod transport system has earned the world’s busiest international airport the three top prizes at this year's British Parking Awards.

RETAIL/F&B Friday, 02 March 2012 |

Tools for success

James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.

WBP NEWS Tuesday, 27 September 2011 |

Winning combination at Cincinatti–Northern Kentucky

Staff working at The Paradies Shops at Cincinnati-Northern Kentucky International Airport are among the happiest in US city, according to a local business journal.
PASSENGER SERVICES Thursday, 08 July 2010 |

Sign of The Times


Effective wayfinding utilises tools ranging from psychology to technology to communicate with passengers and boost customer satisfaction levels, writes Nicole Nelson.

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