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Airport and airline general news - Airport World Magazine

NEWS Wednesday, 05 October 2011 |

Heathrow wakes up to airside bedroom service

Weary passengers arriving at Heathrow Airport can now get a few hours sleep between connecting flights, courtesy of the UK’s first airside bedroom hire service.
NEWS Tuesday, 04 October 2011 |

London City Airport's use of social media boosts customer loyalty



London City Airport claims that its use of social media has resulted in a loyal customer base that is three times more likely to engage with it using Twitter and Facebook when compared with other UK and European airports.

NEWS Tuesday, 04 October 2011 |

Smartphone use increasing at airports – SITA

The number of smartphones carried by airline passengers has doubled over the last year making them an important tool for both travellers and airports, according to a new SITA survey.
NEWS Thursday, 15 September 2011 |

Incheon opens Louis Vuitton store

Incheon has opened the world's first Louis Vuitton boutique at an airport.
WBP NEWS Tuesday, 20 September 2011 |

New foreign exchange outlets at Copenhagen

American Express Global Foreign Exchange Services has opened the first of three new foreign exchange bureaux at Copenhagen Airport.
NEWS Friday, 09 September 2011 |

Amsterdam Schiphol opens new-look lounge

Amsterdam Schiphol’s newly refurbished Departure Lounge 3 has re-opened for business.
NEWS Friday, 09 September 2011 |

London City Airport – the most punctual in the UK

London City Airport claims to be the most punctual gateway in the UK, based on the Civi Aviation Authority's latest on-time performance statistics.
NEWS Friday, 12 August 2011 |

Changi takes customer service to next level

Singapore’s Changi Airport has cranked up its customer service offering with the introduction of airport ambassadors equipped with iPads.

NEWS Monday, 01 August 2011 |

Cash back for airlines as London airports fail customer service targets

The UK government was forced Gatwick, Heathrow and Stansted to give more than €600,000 back to the airlines in June for failing to meet operational targets set to improve customer service standards.
NEWS Friday, 29 July 2011 |

Bristol deploys holographic helpers

Bristol has become the latest UK gateway to call upon holographic help for airport security.

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