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WBP NEWS Last modified on August 15, 2013

ACI's World Business Partners

The latest news from ACI’s World Business Partners.

New ‘virtual shopping wall’ at Frankfurt

Heinemann Duty Free has unveiled a ‘QR code wall’ at Frankfurt Airport.

The billboard allows people to scan pictures of duty free items and have them delivered to an airport collection point or straight to their home.

The shopping trend is a big hit in Asia and will soon be a common sight at Frankfurt Airport.

Located right next to the gates, the giant virtual shopping billboard displays 60 different perfumes, cosmetic items, spirits and confectionery products. Shoppers make their choices from three categories: Bestsellers, New and Special Offers.

Alongside each product is a QR code which travellers can scan using the Heinemann Express Shopping app or a standard QR code reader.

By scanning the codes, shoppers get more information about the goods on offer, place selected items into a virtual shopping basket and place orders for those goods. All it takes is a few clicks – and the products ordered are conveniently delivered to a pick-up point right next to the QR code wall in less than 15 minutes.

Markus Ettlin, head of central marketing at Gebr Heinemann, said: “The trial is not all about sales. We are more interested in finding out how the new virtual shop is used and which nationalities it appeals to most.

“At the same time, of course, we want to make shopping even easier and more relaxing for our customers.”

Ute Pohl, head of retail at Fraport, said: “We are excited to see how passengers will respond to the new virtual shopping range. And we’re proud to be the first German airport to offer travellers this totally new shopping experience.”

Enhancing the Changi experience
Changi Airport Group is to partner with SITA to introduce the latest passenger self-service technology.

The airport has equipped more than 450 check-in counters and 111 boarding gates with SITA’s common-use system, AirportConnect Open.

Under the new agreement, airlines across three terminals at Changi have migrated to this new platform, which supports both agent-assisted and self-service passenger processing.

Tan Lye Teck, executive vice president for airport management for CAG, said: “We are always on the lookout for new ways to enhance the airport experience, and we leverage technology very extensively throughout Changi Airport to facilitate processes and provide passengers with a seamless travelling experience.

“At the same time, the use of technology also allows us to work closely with our airline partners to achieve efficiency and productivity gains, resulting in a win-win situation for all stakeholders at the airport.”


Security upgrade at Reno-Tahoe

Reno-Tahoe International Airport has officially opened a new consolidated security checkpoint.

Designed by Gresham, Smith and Partners as part of the airport’s ‘Gateway Project’, the 18,000 square-foot checkpoint has allowed Reno-Tahoe to add extra security lanes and new state-of-the-art millimetre wave passenger screening technology.

It effectively brings all passenger screening to a centralised location on the first floor.

The two-storey building extension has also allowed for the opening of more than 10,000 square-feet of retail and restaurant concession space designed on the second floor.

“We continue to make improvements at RNO to improve the passenger experience,” comments Krys Bart, president and CEO, Reno-Tahoe Airport Authority.

“Once through security, passengers will be able to flow from one concourse to another. The incorporation of the Lake Tahoe theme in the materials selection and design details helps to enhance the sense of place that passengers experience when traveling through our airport.”

The Gateway Project incorporated many of the different eras of the terminal facility’s history since its original construction for the 1960 Squaw Valley Olympics.

Suite success for Ultra Electronics

Ultra Electronics Airport Systems has been awarded a contract to provide a comprehensive suite of Airport Operations and Information Systems for Panama’s Tocumen International Airport (TIA).

The project will complement expansion and modernisation work already underway at TIA that is designed to realise the gateway’s vision of becoming the region’s leading international airport.

Ultra and TIA will work together to deploy, integrate and commission a variety of systems including Flight Information Display and Resource Management Systems, Airport Operational Database and an Aeronautical Billing System.

“Our systems will help them realise their growth and expansion plans,” stated Jim Houghton, Ultra’s director of business development for the Americas.

Passenger traffic at Tocumen International Airport has nearly doubled over the past five years.


New iPad restaurant at MSP

OTG Management has opened its second ICRAVE designed MinniBar at Minneapolis-St Paul International Airport.

Chef Andrew Zimmern, a Minneapolis local, and James Beard, award-winning celebrity chef, created the concept for MinniBar, offering globally inspired sandwiches and custom cocktails, all of which can be ordered via OTG’s signature iPads.

ICRAVE’s design was inspired by Minnesota as the land of 10,000 lakes. Fiberglass panels flow upwards, forming a canopy that becomes a central focal point of the bar.

Grounded by green, yellow and white custom mosaic glass tiles that wrap the base, this free-standing café will be a hub for travellers at the heart of the gate hold area.

The space is complete with 46 iPads for ordering food and browsing the web, and charging stations at every seat.

Rick Blatstein, CEO of OTG, said: “This addition brings us to a total of 14 new locations and nearly 1,000 iPads at MSP in under a year’s time. The pace of execution and the customer feedback is remarkable. We are thrilled with the results to date.”

In 2012, OTG unveiled a new F&B programme for Delta’s Concourse G at Minneapolis-St Paul. To date, it incorporates more than 1,000 Apple iPads in a variety of dining and gate seating areas.

Boingo announces global Wi-Fi deal with AT&T

Boingo has announced a global Wi-Fi roaming agreement with AT&T meaning that travellers abroad can now gain access, via the AT&T Wi-Fi International App, to Boingo’s global network of Wi-Fi hotspots.

The app lets AT&T customers on applicable data global packages access up to 1GB of Wi-Fi each month at no additional charge.

The total Boingo managed and operated network reaches more than 1.5 billion people worldwide annually.

Additionally, as part of the agreement, Boingo customers travelling in the US will also be able to access AT&T’s network of Wi-Fi hotspots throughout the country, including airports, restaurants, sporting arenas and retail locations.

Howard Buzick, vice president of business development for Boingo Wireless, said: “With the explosion in both Wi-Fi enabled devices and customer data demand, Wi-Fi roaming continues to be a key facilitator for global data access.”

Kuching opens new pay-in lounge

Plaza Premium Lounge has opened Kuching International Airport’s first pay-in lounge. The lounge will give all travellers an opportunity to enjoy premium lounge facilities without having to fly business or first class.

These include the use of comfortable seating, complimentary Wi-Fi, a range of beverages and hot food, television, newspapers and magazines and computer stations.

In Malaysia, Plaza already has airport lounges in Kuala Lumpur, Kota Kinabalu, Penang, Langkawi and Senai.

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