International passengers using Frankfurt have a significant preference for kiosk-check-in, according to the latest SITA survey.
Overall, 50% of those checking-in at Frankfurt on the day of the survey took the self-service option and checking-in a bag was not seen as a major obstacle in the self-service check-in process, claims the survey.
Nearly 64% of those using self-service check-in at Frankfurt used kiosk check-in, while 34% opted for web check-in. Only 31% of Frankfurt passengers stated they did not use self-service because they had a bag to check-in while the global average was 47%.
Frankfurt’s status as an international hub is reflected in the fact that 57% of the survey respondents were in transit. Of those transit passengers who did use self-service check-in, 61% opted for kiosk and 34% used the web.
When arranging a trip, price was the number one consideration (68%) for those surveyed at Frankfurt, followed closely by flight schedule (65%) and ability to book online (62%). Lufthansa was the airline chosen by 75% of those surveyed at Frankfurt.
Top contributors to a pleasant trip for Frankfurt passengers included punctuality (72%), and prompt bag arrival (65%).
Boris Padovan, SITA Regional Vice-President, East and Central Europe, says: “The popularity of kiosk check-in among travellers using Frankfurt is vindication of the industry’s baggage improvement programmes and the initiatives undertaken at Frankfurt and other airports around the world to make bag-drop a painless part of the kiosk check-in process.”