Does near field communication (NFC) hold the key to faster passenger processing and delivering the dream of seamless travel? Renaud Irminger shares his insights.
Barry Mansfield reports on the latest in airport web design. How can sites be improved to boost customer communication, the airport experience and operator revenues?
Better analysis of sales data can help airports boost retail revenues and customer satisfaction levels, writes John de Giorgio.
Ever-inventive brands are using smartphones to connect with passengers at airports and on almost every stage of their journey, writes Jeremy Corfield.
Using social media to communicate with today’s new breed of connected traveller can enhance an airport’s image, performance and boost revenues, write David McMullen and Shubhodeep Pal.
The evolution of airport IT systems and collaborative decision making will transform operations at the world’s gateways in the years ahead, writes John Jarrell.
Nigel Rees discusses the merits of utilising Building Information Management (BIM) and 3D crowd simulation software to design new terminals and ensure airports make maximum use of existing facilities.
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