Passenger Services

Top of the class

Asia-Pacific airports win the top five global awards in ACI’s annual customer satisfaction survey, writes Joe Bates.

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Easy flow

Are airports doing enough to develop multi-modal supply chains for cargo? Ian Putzger investigates.

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Foster + Partners CEO, Mouzhan Majidi, talks about the importance of planning airports with user-friendly, integrated transport links and the potential benefits of the proposed Thames Estuary Airport in the UK.

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Bed and board: The on-site hotel has become part of the 'airport experience'

Stephen Vaughan finds out more about the business plans behind the planning, development and operation of airport hotels.

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Park and fly: Airports becoming innovative and futuristic when it comes to parking services

What are the world’s airports doing in terms of car parking initiatives? Nicole Nelson investigates.

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On the case

Kim Madsen outlines the benefits of IT partnerships when it comes to providing state-of-the-art baggage handling systems.

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Airport avatars: Voice-recognition is 'next step' for virtual assistants

Virtual assistants are becoming increasingly common at airports as they look for new ways to raise customer satisfaction levels, writes Steven Thompson.

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