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  Official magazine of ACI

Passenger Services

Benet Wilson talks to a handful of airports that have used ACI’s Airport Service Quality survey to enhance the passenger experience and strengthen their brand.


Building a stronger brand can help develop a world-class airport, writes Interbrand Cologne’s managing director, Nina Oswald.


Caroline Cook finds out more about the launch of a new global initiative designed to showcase the efforts airports are making to improve the passenger experience. 


Tina Oakley, HR director of London Gatwick, talks to Sarah McCay about the airport’s new corporate culture and its positive impact on the passenger experience.


From enchanted gardens to yoga rooms and health stations, Sarah McCay takes a look at the latest health and wellbeing initiatives being introduced at airports around the world.


DAA, the owner of Dublin Airport, hasn’t looked back since launching its parking consulting services, car parks | daa, in 2011, undertaking assignments at a number of airports in the United States, the UK and Greece.


Detroit Metropolitan Wayne County Airport is to replace all 6,050 lights in its parking structures and increase the number of fixtures by 19%, while still saving 66% on its annual electric bill by switching to light-emitting diode (LED) lights.


Adopting new car parking strategies to improve customer service and generate revenue should be higher up the agenda of US airports, write Steven Grant and Michele Krakowski.


Steven Thompson investigates the phenomenon of airport museums and what financial rewards – if any – they can bring to a gateway.


Asia-Pacific airports win the top five global awards in ACI’s annual customer satisfaction survey, writes Joe Bates.


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