How do airports manage growing customer service expectations? Joanne Paternoster investigates.

Airports continue to introduce loyalty programmes in a bid to enhance their passenger appeal, but is the tactic working? Jessica Twentyman reports.

ACI World’s director of communications and events, Cheryl Marcell, reflects on the importance of good marketing and communication.

With new facilities coming online to meet rapidly rising demand, these are exciting times for Lyon-Saint Exupéry Airport, writes Steven Thompson.