Virgin Atlantic has called on Border Force to take action as international visitors to the UK are being greeted by wait times of up to two and a half hours to clear immigration.
Airlines have traditionally served not just as a mode of transport, but also as a key platform for opening up regions for trade and economic development, writes Song Hoi-See.
Dublin Airport has partnered with The Little Museum of Dublin to create the ‘Wings of Ireland: A People’s History of Irish Aviation’ exhibition.
Travellers passing through Brazil's airports can now expect a good Wi-Fi service following Infraero's decision to award Boingo Wireless the contract to provide services at 54 gateways across the country.
A collaboration of impressive illustrations to celebrate the history of well-known Irish surnames is now on display at the South Gates boarding area at Dublin Airport.
London Gatwick has opened one of the largest 'special assistance' areas in Europe for passengers in need of a little extra help.
Southampton Airport in the UK has been praised for providing special assistance to passengers with hidden disabilities.
In the spotlight: Customer service
Airport reports: Brussels & Istanbul New Airport
Review: Airport Economics & Finance Conference
Plus: ASQ Winners & Innovation Labs
Dublin Airport has teamed up with Marqette to trial a new honesty-based food and beverage take-away offer at Terminal 1.