Bengaluru's Kempegowda International Airport used GrayMatter to install a real-time point of sales (PoS) data integration and commercial analytics across all concessionaires at the Indian gateway.
Theme: The capacity crunch
Airport report: AviAlliance
Special report: Cyber security
Plus: The buying game & retail/F&B news
Joe Bates reports on the rise of the airport shopping mall and talks to Westfield and AIRMALL about the appeal of aviation and their future development plans.
With retail currently accounting for around 30% of the non-aeronautical revenues made by airports worldwide, creating winning concessions strategies is essential, writes Pragma Consulting’s Alex Avery.
Airport World highlights some of the more high profile global retail/F&B stories of the final quarter of 2016.
Oslo Airport’s managing director, Øyvind Hasaas, talks to Joe Bates about the gateway’s new-look terminal, the importance of its retail/F&B offerings and environmental leadership.
In the spotlight: Planning & Design
Airport report: Vancouver
Special report: Iconic terminals
Plus: Airport anniversaries and Canada’s big year
Airport World turns the retail spotlight on Abu Dhabi’s new Midfield Terminal and a handful of other innovative retail/F&B projects across the globe.
Airport World highlights the latest retail/F&B-focused customer service initiatives introduced by Gebr Heinemann and Stansted and Helsinki airports.